There's no refund of any kind or credit for a later event. If you're not present at time of delivery your designated signer takes full responsibility. No REFUNDS for any miscommunication, once delivery is signed and paid for. All of our inflatables are not water tight. The tops are mesh meaning water will come in. If its raining , the inside of your unit will GET WET.. Please be prepared by 7 am in the morning to make your decision, whether you would like your unit delivered or to cancel it. You must answer the phone to be considered for your delivery. If its lightly raining or drizzling in the morning and the warehouse supervisor is willing to ship the delivery then you, the client needs to make the decision. if its delivered or not. You must either say yes or no for the delivery at the time of the morning call. Once you agree with the delivery than you're obligated to pay for your order. No refunds even if it rains through the day . If you cancel right when the driver shows up at your location there's a minimum of $30 show up fee. If you've cancelled your equipment when you're contacted that morning, you're cancelled for the day. If the weather clears up and you call back to try to get your unit delivered at the time, there will be an additional fee that must be prepaid on your credit card in order for us to call the diver back into re-deliver your unit, please leave equipment inflated so water can run out, wipe it out with a towel if/when the weather clears up and the kids can get back in the unit.